Troubleshooting the App


My robot is not connecting


If your robot is not connecting to the app and you’re seeing an X on your screen, you’ll want to follow these steps:

  1. Unplug your robot and turn it off
  2. Quit your app
  3. Launch your app again
  4. Plug your robot in again
  5. Turn on your robot

If you have done this more than once and the robot is still not connecting, then it might need a firmware or software update.


To update your firmware or software, go “here”.

Don’t forget

You can always contact us at!

I can’t create custom expressions

If you’re not able to create custom expressions, it could be that your expressions library is full! You can create and save up to 16 expressions in your library.


To make room for new expressions, delete some of your old ones. Click on the expression you’d like to delete, then click on the “X” circle. Now you should have room for more!