Support
Need help? Check out answers to some frequently asked questions
Orders and Shipping | returns | damages and parts | common issues | contact us
orders and shipping
  1. Do you ship worldwide?

    Yes we ship worldwide!

  2. How long does shipping take?

    Our product ships directly from our fulfilment partner. If you’re in the US, we use USPS First Class with tracking, estimate shipping time is 2-4 days. In Canada, estimate shipping is also 2-4 days. For international orders, we use DHL with shipping time of 8-10 days.

  3. Will I need to pay customs charges or extra fees for my shipment?

    If you are a customer outside Canada or the United States, customs charges or extra fees may apply upon arrival of your package. Please make sure to check your country’s duty and tax regulations for more details. It is the responsibility of the customer to pay any customs charges incurred.

  4. Can I track my order?

    Yes. Once you place an order you will receive a confirmation email and tracking number so you can make sure your Little Robot Friend is safely on its way!

  5. I’m in the Toronto area. Can I pick up orders at your studio?

    We love meeting our friendly neighbours! Sure you can. Give us a call at (416) 238-2234 and let us know you’d like to place and pick up an order at our studio.

    We’re located at: 1832 Danforth Avenue, Toronto, Ontario, M4C 1H8

    See you!

returns
  1. Can I return my Little Robot Friend

    We’re happy to offer a full refund or exchange on unused, unopened products within 30 days of purchase. Email us at sales@littlerobotfriends.com with your name, issue and order number.

damages and parts
  1. What if I received the wrong product?

    We’re sorry! Please keep the Little Robot Friend you received in unused and unopened condition. Email us with your name, issue and order number. We’ll discuss the easiest method for mailing it back and we’ll ship you the correct order.

  2. What if my product was damaged during shipping?

    We ship your Little Robot Friends order using protective packaging. If you find that your Little Robot Friend has been injured on its way to you, then please contact us at sales@littlerobotfriends.com. Make sure to keep all shipping materials and send us photos of any damages.

  3. What do I do if my box is missing robot parts?

    Oh no! Please email us and let us know which robot parts are missing. Don’t forget to include your name and order number!

  4. Can I order replacement parts?

    Of course! We’d love to help you try again.

    Some parts in your kit can be purchased directly from our trusted electronics distributors (fast and cheap, international shipping). The more specialized parts can be ordered directly from us in Toronto, Canada.

    These parts can be ordered through distributors:

    These parts can be ordered by contacting us.

    • Robot face
    • Robot base
common issues
  1. Robot is unresponsive after unplugging from a computer

    When using our Little Robot Friends app, after unplugging the robot from your computer your robot may become unresponsive. To solve this issue please restart your robot by toggling the power switch off and on. Your robot should resume normal function afterward.

    We are working on solutions and will release a software update to address this problem.

  2. Robot is unresponsive even after restarting

    Your robot has become completely unresponsive to input (except in some cases holding and releasing both robot hands; this plays a song). Restarting the robot does not seem to fix the problem.

    This issue has been fixed in the latest version of our Little Robot Friends App and Firmware. You can find downloads and installation instructions for our app here. For firmware downloads and installation instruction please see our arduino page.

  3. Robot is unresponsive even after restarting the robot

    Your robot has become randomly unresponsive to input. Performing a reboot of the robot does not remedy the problem. You may find holding both hand sensors and releasing triggers a song, however that is the only response you can trigger.

    This issue has been fixed in the latest version of our Little Robot Friends App and Firmware. You can find downloads and installation instructions for our app here. For firmware downloads and installation instruction please see our arduino page.

  4. Robot falls asleep and is unresponsive

    This is actually an intentional feature – when left alone for a few minutes, your robot will ‘sleep’ and conserve battery. You can also intentionally put it into sleep mode by laying it on its side.

    To wake it up, tickle your robot (tap rapidly 3 or more times on its hair sensor) or shake your robot vigorously: it’ll spring to life and act normally again.

  5. Microphone doesn’t work / talk back

    If your robot doesn’t chat back when you talk to it, try blowing at the microphone. The microphone may not be able to hear you from a distance unless you’re really loud, so this is a more reliable way of getting your robot to hear you.

contact us

No luck?

Don’t see your issue here? Need some extra help?

Contact us and we’ll get to the bottom of it.